Frequently Asked Questions

Can I put my laptop in a computer bag?

Our laptop bags come in two sizes and can accommodate laptops from 13 inches to 16 inches. Please note that these measurements are based on the screen size of your laptop.



How can I choose the size?

Identify your MacBook Air ( Pr / Surface / Lenovo / Dell / Hp ) Model

 [MacBook Air]  [MacBook Pro]  [Surface Computers]  [Dell Laptops]  [HP Laptops]  [lenovo Laptops]


Can your laptop case securely protect your laptop?

Our SINEX laptop case is made of premium leather and lychee pattern to provide the best protection. Remember to take care to transport and store your SINEX laptop bag to prevent accidental damage to the bag or laptop.

How to use SINEX laptop stand?

Our SINEX built-in powerful magnets can provide a variety of folding support methods, supporting your laptop as you like, using a triangular structure, which means that it is both strong and stable.

Is SINEX waterproof?

Yes, it's waterproof and splash-proof.


What Kinds of Accessories Do You Sell?

In our accessories collection, you will find:

Deals and Discounts

Can You Notify Me When You Have A Sale?

You can be notified of special offers and new products by signing up for our emails. As an added bonus, receive 10% off your first order when you subscribe.


Does the 10% Sign-Up Discount Apply to One Product or On My Entire Cart?

The 10% discount offer when you sign up to our email list applies to your entire cart.

My Account

Do I Have to Create an Account to Buy A Product?

We have an account system to serve you better. In your account, you are able to view your order history and manage your address details all in one place. To create an account, click on My Account and then select Create Account. If you’d prefer a quicker checkout process, you can complete your purchase without creating an account.

Shipping and Returns

Where Do You Ship?

Free shipping worldwide


How Long Does Shipping Take?

If you place an order before 1:30 p.m. PST, we will process your order same-day. Orders processed after that time may still be shipped same-day if time permits. All other orders will be processed the next business day. Delivery time depends on the shipping method selected at checkout. We offer overnight shipping as well as ground (standard), which can take 7-14 days. 


How Can I Track My Order?

When your order ships, you will receive an email containing a link to your order status and shipping information, including the tracking number. View specific details and additional shipping information here.

What Is Your Returns Policy?

You can request a return for your product within 30 days of the shipment date. Our team will review your request and may ask a couple questions to understand your reasons for returning and help you find the right product(s). You can learn more about our return policy here.

Contact and Support

Where Can I Go If I Have a Question About My Product?

If you have questions about the product, the best way is to check the FAQ. For general questions, you can contact our email:


What Are Your Business Hours?

We are open from 9:30 a.m. to 6:30 p.m., Monday to Friday, Pacific Standard Time.

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