Shipping & Returns

Does my order qualify for free shipping?

Free worldwide shipping on all items. Due to returns, cancellations and exchanges, quotes may be adjusted. SINEX is not responsible for delays in shipping due to incorrect addresses, bad weather, email or computer failure, or any other reason beyond our control.

Has my order shipped?
When your order ships you will automatically receive an email alert. If you haven’t received a shipping confirmation email you can always login into your account to check your order status or click the “View your order” link in your original order confirmation email.

How do I get my tracking number?
The tracking number for your order will be available on the order status page once your order ships. You can access the order status page via the “View your order” link included in your order confirmation and shipping confirmation emails.

When will my backorder ship?
Although we try to maintain inventory on all products in our fulfillment centers, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive a shipping confirmation email as soon as the product ships.

Can I change my shipping address?
Unfortunately, you cannot change the shipping address after you submit your order. Orders with physical shipments are immediately sent to our fulfilment centers to be packaged and shipped and cannot be retrieved or changed. If your shipment is not successfully delivered it will be returned to the fulfillment center and a credit will be made to your account.

Can I change my shipping method?
Unfortunately, you cannot change the shipping method after you submit your order. Orders with physical shipments are immediately sent to our fulfillment centers to be packaged and shipped and cannot be retrieved or changed.

Returns and Cancellations

What is your return policy?

SINEX is pleased to offer us a 30-day return. Sinexshop.com order. For detailed return policy, please contact our email: SINEXTEAM@gmail.com

How do I request a return?

Please visit our Return Portal and look up your order using the order number and the email address associated with the order or login to your account, view your order, and click “Request a return”.

How do I cancel my order?

Order cancellation applies only to orders that have not yet been shipped. Please note that due to the speed of order processing, we may not be able to cancel your order. To request an order cancellation, please contact our customer support team at SINEXTEAM@gmail.com.

When will my credit appear on my credit card?

Please allow 10-14 business days for any refunds resulting from an order cancellation or return to process and appear on your credit card statement.

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